Degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1

Incident Report for LeadSquared

Resolved

The issue impacting LeadSquared services due to the AWS outage in the US region has been fully resolved. All systems have been stable and operating normally since 03:31 AM IST, October 21.

Our team has verified service health across all affected components, and no further impact is expected. We will continue to monitor the environment closely to ensure continued stability.

Thank you for your patience and understanding during this incident.
Posted Oct 21, 2025 - 09:22 IST

Monitoring

Following AWS’s recovery from the outage in their US region, all LSQ operations have returned to normal as of 03:31 AM IST, October 21. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.
Posted Oct 21, 2025 - 03:31 IST

Identified

We are currently observing service degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1 region. As a result, US customers may experience downtime or degraded performance.

Our team is actively monitoring the situation and working closely with AWS to restore full functionality as soon as possible. Follow the below link to check the AWS health status.

https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A
Posted Oct 20, 2025 - 12:41 IST
This incident affected: US Data Center (us11) (API, Web Application, Mobile Application).